Red = below the flag line (Overall Sat < 80%, Conversion < 35%, Avg response > 45 min, Warranty > 15%). Green = top tier (Overall Sat ≥ 95%, Conversion ≥ 50%, response ≤ 25 min). Survey % on small volume swing hard; use Min events to filter noise.
Passed Calls and Passed Call % are not split by service type in Tableau, so they show the same value for Tow, Light and All.