How the numbers work

Towbook driver credit = only the base tow or base service charge on the invoice: tow / hook rate lines (light, medium and heavy duty, PD light / heavy duty, tow-out), service-call lines (jump start, lockout, tire, fuel delivery, recovery). Everything else is left out: storage and impound fees, mileage, fuel surcharge, tolls, labor, dollies, GOA, gate / lot-visit, lien, sign and permit fees, parts, battery sales and fees, environmental clean-up, equipment (forklift, bobcat), card fees and advance charges. Discounts on an invoice are taken off the base. Every revenue figure in this dashboard (KPIs, charts, Drivers, Drill-Down, Ledger, Accounts, Daily, Payroll) uses this base-only credit; the invoice Sub Total appears only as a reference column. Click any call to see each invoice line and whether it counts.
Team calls (more than one driver on the call) are split equally among the drivers on the call; each driver gets one call credit. Drivers with at least one team call in the selected dates are highlighted with a badge showing how many, and team calls are highlighted in the Towbook Call Ledger.
Battery calls are credited a flat $65 per call on the Towbook side (battery install accounts or battery-only invoices with a sub total above $0; none in this period); $0 warranty calls stay at $0.
Excluded: INTERCOMPANY and Sub-Contractor lines (none in this period).
Productivity % = gross pay you enter / (Towbook base tow/service credit). Lower is better: it is how much of each revenue dollar went to that driver's pay. Pay is stored only in this browser, per date range.
Source: