C240 Action Towing & Road Service — Overall Satisfaction by Driver

AAA member surveys. Filter by driver and dates; every section below follows the filter. Click any driver name for a full profile and a printable coaching sheet.

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Survey Count by Driver

Who is bringing in the most surveys for the dates and service type picked above. Counts every survey, canceled calls included. Shows all drivers even when one driver is picked; that driver is outlined. Tap a square to open the driver.

VPP Tier by Month

Station level by calendar month of service date. Ignores the driver and date filters, because VPP pays on the whole month.

Thresholds — Tow: L1 87%+, L2 86%, L3 85%. Light: L1 90%+, L2 89%, L3 88%. Counts every survey with an Overall answer, including canceled calls and surveys marked AAA, Unknown or DLY (like AAA's "Overall – Including Cancel"). The current month is still filling in; late surveys keep arriving for days after the call.

Driver Ranker

Current filter. Sorted by Overall %, then responses. Click a column to re-sort.

Click any row to open that driver. Near-miss = Overall "Satisfied" (not Totally). Lift = Overall points gained if those became Totally satisfied.

Top-Box % by Metric

Tow vs Light Service for the current filter. Black tick = contract goal on Overall.

TowLight Service

Overall Satisfaction Lift

If every "Satisfied" became "Totally Satisfied"

Dispatch vs Driver

Who caused each survey that was not Totally satisfied on everything. Sorted automatically from scores and comment wording; open a survey to judge it yourself.

How surveys are sorted

Driver: Driver Sat below Satisfied, or the comment mentions conduct, damage, upselling, or skill (rude, attitude, scratch, pushy, didn't know how…).
Dispatch: the comment mentions assignment, waiting, ETA, reassignment, calls or the app, or RT/Kept-Informed is dissatisfied while Driver Sat is Totally satisfied.
Both: both signals. Unclear: a near-miss score with nothing to go on.

Response Distribution

All 4 metrics, current filter

Totally satisfiedSatisfiedNeitherDissatisfiedTotally dissatisfied

Needs Attention

Low or neutral Overall, driver complaints, and dissatisfied response time or updates in the current filter, newest first

Every Survey in This Filter

Data merges by Call ID: a newer upload replaces the same call, new calls are added, nothing is double-counted. Scoreable = not canceled and Driver ID not AAA/Unknown/DLY.